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FAQ for Students, Faculty and Staff

What is Webadvisor?

Webadvisor is one of three systems used on campus using the WEB prefix in the name.  The other “WEB” systems are Webcampus and Webmail.   Webadvisor is used by students, faculty and staff for various purposes.  Students can use Webadvisor to search for classes, register for classes (if permitted), view class schedule, use Degree Audit (if permitted), accept Financial Aid award letters, pay bills on line, view grades, change emergency notification contact information and other tasks.

How does one get a Webadvisor account?

It depends upon whether or not you are an undergraduate student or a graduate student.  An undergraduate student (new or transfer) will get an account automatically after two things are accomplished.  The student must create an FDU Webmail account for themselves AND the student must be registered (through Enrollment Services) for classes for an upcoming semester.  Once these two things occur, within 2 business days (up to 3 business days in the summer) the student will receive an email containing the login information for their Webadvisor account.   If you are a graduate student and have been accepted into the University, you must create an FDU email account for yourself.  You can then either wait for the automatic process to generate the Webadvisor account and subsequent email containing the login information or you may request that a Webadvisor account be created for you by writing to webadvisoradmin@fdu.edu

If I have a problem using Webadvisor, whom should I contact? 

Problems using Webadvisor may be divided into two categories: technical and non-technical.  For technical questions such as login problems, menu issues, login/password issues, error messages on screens, etc. you may write to webadvisoradmin@fdu.edu for help.  Someone is always available during business hours to field email questions sent to that address and sometimes people will answer questions after normal business hours as well.  Non-technical issues such as missing grades, financial aid awards, transcript requests, bill payments, degree audit questions, address changes, incorrect data, etc. should be addressed to the appropriate office such as Enrollment Services http://view2.fdu.edu/university-offices/enrollment-services/  or the Financial Aid Office http://view2.fdu.edu/admissions/financial-aid/ .   

What are the hours of operation for Webadvisor? – Webadvisor is available for use between the hours of 3:00am – 11:00pm daily.  During priority registration, the hours are from 8:00am – 11:00pm.  Please check for any changes in the hours of operation that are posted on the main Webadvisor page: https://webadvisor.fdu.edu/WebAdvisor/WebAdvisor?TYPE=M&PID=CORE-WBMAIN&TOKENIDX=7822700029

 How do I access Webadvisor?

When you are on the main FDU webpage ( www.fdu.edu ) there is a dropdown menu on the top right labeled “webshortcuts”.  Under there you will find links to the various systems on campus including Webadvisor.  Once you have received your Webadvisor login and password, never click on the Prospective Students box.  Only click on the Log In tab on the menu bar at the top.

What if I forget my login information for Webadvisor?

If you forget your login or password for Webadvisor, we have a self-service feature so you do not need to write to webadvisoradminb@fdu.edu to get help.  On the bottom right of the main Webadvisor page there is a label “Account Information”.   (See the Quick Fix section at the bottom of this document).  Click on that and there are two options.  One option is a link to find out your user ID for Webadvisor.  Choosing that link (What’s my User ID?) you will be taken to a page where you will answer a couple of questions to identify yourself to the system.  Once you do this your Webadvisor login ID will appear on the screen.  By clicking on the second option (What’s my password?), you will be taken to another screen with some choices.  ALWAYS choose the 2nd option (I don’t remember, reset my password). When you choose this, you will be taken to a similar screen as above where you will enter the same self-identifying information.  It will also show you the email address the new temporary password will be sent to (it is always your FDU email address on file).

Can Webadvisor passwords ever be sent to non-FDU email addresses?

No.  Webadvisor will not communicate with non-FDU email addresses.  This is done for security purposes and it helps to insure the integrity of your data.  If you choose to have your emails forwarded from your FDU email account to an ISP account or other email account, that is your choice but the University does not recommend it and cannot be held responsible for information forwarded from the FDU email account.

I did not receive my information from Webadvisor, what should I do?

If you feel you have not received emails you believe should have been sent to your FDU email account, please check your spam or trash folder.  If you do not see the email(s) there, please write to webadvisoradmin@fdu.edu .

What is the password hint? 

The password hint is a way for you to help remember your current password.  For instance, if you create a Webadvisor password consisting of your dog’s name and birth year “fido2003” you may put in a hint of dog name and birth year.  When you change your password in the future you will need to update your password hint.

Do Webadvisor passwords expire? 

Yes, Webadvisor passwords expire every three months.

I received a message saying my account has been locked for too many login attempts. What do I do?

If you receive a lockout message, don’t panic.  Just close your browser and then start a new session.  Immediately perform a password reset.  You should be able to access Webadvisor again after you do that.  Please note that if you use your web browser’s save password feature, you must blank out the password box before you type in your new password otherwise it will remember your stored password.

Why am I getting strange results in Webadvisor? 

Strange results such as inappropriate screen responses, missing menu items or text, etc. may be due to an incompatible version of the browser software you are using to access Webadvisor.  Or it may be due to the security settings in your browser.  In general, Internet Explorer, Mozilla Firefox, Google Chrome and Safari will work with Webadvisor.  However, the PC, laptop or other device you are using may be at a patch level that may cause problems using Webadvisor.  If that is the case, try using a different browser or even a different PC, laptop or device.  You can also see if the security settings in your browser are set at a medium level and allow for cookies to be set.  Doing this may also clear up browser issues.  Also, some companies and other entities have firewalls that allow limited or no communication outside of the home network.  If that is the case, you will not be able to use Webadvisor from that site.

Why don’t I have the Degree Audit option?

If the Degree Audit option does not appear on your menu, then your academic program of study is not set up to use Degree Audit.  For further information regarding that, please contact the Records Office in Enrollment Services or speak to your academic advisor.  Link:  http://view2.fdu.edu/university-offices/enrollment-services/

Why don’t I have the option to register for classes on Webadvisor? 

 Being able to register for classes is dependent upon the academic program you are enrolled in.  Most graduate students can register for classes with the exception of a couple of academic programs.  Many undergraduate students may register for classes on-line through Webadvisor AFTER their initial enrollment.  Some undergraduate academic programs, however, do not permit on-line registration at all because they require the student to meet with their advisor and register them.

Why don’t I see my grades on Webadvisor? 

 If your grades do not appear on Webadvisor then your professor probably has not entered them on Webadvisor yet.  If the professor says they have entered them onto Webadvisor, then Enrollment Services has not yet done the verification process.  The verification process is done at least once daily.  Once the process has been run, the grades will appear.

I need an unofficial academic transcript.  How do I get one?

You can use Webadvisor for this.  Just click on the Transcript link.  If you are an alumnus of FDU, you need an FDU email account.  You can create an alumni email account via the WEBMAIL page.  If you cannot get a transcript through Webadvisor then please visit the Enrollment Services web page on www.fdu.edu or call the Enrollment Services office on the campus you attend(ed). 

I need an official academic transcript.  How do I get one?

Official transcripts are not available through Webadvisor.  Official transcripts may be requested through the following web link:
http://View2.fdu.edu/university-offices/enrollment-services/transcripts

Why don’t I see my Financial Aid Award Letter on Webadvisor so I can accept it?

If you are expecting to see a Financial Aid Award Letter in Webadvisor and do not then your award is in a pending status and you should contact the Financial Aid Office.

Can I pay my bill online?

Yes you can pay your bill online by clicking on the Make a Payment link.  You MUST have a balance to do this – there are no options for pre-payments of anticipated bills.

Account Information (Login, Password Help Information)

Please make sure you follow the directions below during Webadvisor hours of operation listed on the main Webadvisor page.

Do not click on the Prospective Student tab. 

If you are locked out, the lockout is temporary. 

Use the instructions below to verify your login ID and to RESET your password and  remember – the temporary password sent to you is the OLD password.

Please note:  The rules for creating a new password have recently changed. 

  •  You cannot reuse previous passwords nor can you use any part of your name as part of the password or a string from your user ID.
  • Your password should be 6-9 characters long.
  • The password must include a combination of upper and lower case letters, numbers and at least one special character.
  •  Use ONLY the following special characters    !  #  $  %  or *  

Examples of valid passwords are: 3Wheel$  or  z1234%Q  or  3#Pound

Do not use a character more than twice in your password.  The word Chee$ey would not be valid because there are three (3) e’s.

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Your WebAdvisor login can be retrieved from the Account  Information link in the lower right hand corner of the WebAdvisor home page. You can also RESET your password from this link.  It will ONLY send your password to an official FDU email account.

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